Your privacy is an important concern to Resolute Debt Recovery.
We fully commit in protecting your privacy by complying with current rules and legislation.
This Privacy Policy is designed to acquaint you with the collection, use, and disclosure of personal data, and the safeguards we have established in place to protect your information.
The principles set forth and strictly followed by Resolute Debt Recovery are inspired by the Personal Data Protection Act (PDPA).

PDPA is the latest piece of legislation which concerns the collection, use, and disclosure of personal data. It governs the manner of how businesses and organizations collect, use, and disclose information. It further recognizes and balances the desire of individuals to protect information about themselves and the need of businesses to collect, use, and disclose such data in their daily transactions.

Note that your use of Resolute Debt Recovery’s website is deemed as your consent to our collection, use, and disclosure of your personal information.
You are likewise deemed to have read, understood, and accepted this Privacy Policy.

Types of information gathered for Debt Collection

Resolute Debt Recovery collects two types of information during your use of our website : Business Contact Information, and Website Usage Information.

1. Business Contact Information

Business contact information are pieces of information which helps debt recovery companies like Resolute Debt Recovery to perform a number of required commercial transactions to satisfy the requirements of clients. Although some information may be voluntary, there are data which are compulsory to be supplied. Business contact information includes full name, email address, telephone number, fax number, and credit card information.

Business contact information is necessary in the following transactions:

• Detecting and averting any fraudulent activity;
• Opening an account, and verifying a client’s identity;
• Conducting a credit evaluation and risk management;
• Providing you the service you required;
• Promoting our products and services;
• Keeping you within reach in for communications concerning the administration of your account with us; and
• Disclosing any information about you in the event of breach of our policies or failure to comply with existing laws, court orders, and other valid government requests.

2. Website Usage Information

Website usage information are pieces of information about your behavior while you are in our website. It is acquired through Google Analytic and it allows us to determine how many visitors there were, how long they stayed on the page, and what information they are looking for. This type of information is necessary for only one purpose: to help us improve our overall system, thereby, allowing us to make it easier for our visitors and clients to find the information they need. Website usage information is composed of statistical information about website visitors and provides your IP address.

3. How a Singapore Debt Collector gathers information

Resolute Debt Recovery gathers information in two ways: directly or indirectly.

We gather information directly through the feedback, comments, or requests you send through our Contact Us page.
Your full name, mobile number, and email and any other related information will be required by you to us directly.
These data allow us to easily contact you and respond to your message.

On the other hand, we gather information indirectly through the use of Cookies. Cookies are tiny files which retrieve and save information about your visit in our website and your behavior within.
No names are collected because each visitor is simply assigned with a number.

4. Data Protection and Privacy Principles followed by Resolute Debt Recovery

(i) Requesting consent.

First, and as a sign of our respect to our clients, Resolute Debt Recovery ensures that the consent of the individual parting with his or her personal data is acquired prior to the collection, use, or disclosure of such information.

Resolute Debt Recovery does not disclose personal information to any third-parties without consent from the clients. Moreover, we do not disclose your information to any non-affiliated third parties.

Rest assured that we comply not only to PDPA but also with the Singapore SPAM Control Act of 2007. Hence, we will also seek for your consent first before we send direct marketing materials.

(ii) Well-Notification

Resolute Debt Recovery does not simply want your consent. We want you to fully understand what you are consenting to. For this reason, we make any relevant information with regard the collection, use, and disclosure of information available at your disposal, especially when you are availing on our services.

(iii) Strict procedure to access and correct data.

Once you have provided us with your personal information, we strive to protect it in the best way possible. Thus, to access and edit the same, you need to follow a strict series of steps such to verify your identity. This way, we will be sure that the person accessing the data is the same person who provided the same. However, Resolute Debt Recovery reserves the right to refuse anyone to access and correct information when that person has been shown to access frivolously.

(iv) Protection

The personal information disclosed to us will be kept private and confidential. Only a limited number of employees, authorized by Resolute Debt Recovery Debt Collector have access to those information.

Here are a few protection measures we have put in place to keep your information secure:

• There is a competent group of Information Security Specialists who design and constantly improve our website’s security programme;
• We test the security of the website regularly in order to detect publicly-known vulnerabilities; and
• We have internal and external reviews conducted on our websites.

Resolute Debt Recovery’s Privacy Principles guide us in the collection, use and disclosure of information and reinforce the role our employees play in protecting individual data privacy.

Disclaimer on liability

Resolute Debt Recovery will not sell any information to any third parties. Should there be a need to relay your information to affiliated parties in order to conduct the best service, we will obtain your consent first.
With these safeguards in place, Resolute Debt Recovery shall not be held liable for any personal information hacked by other parties during transmission.